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Scentsy Most Asked Questions...

We know you have questions, so we are providing answers to our Frequently Asked Questions for your convenience.

  • What kind of wax is used when making our Candle Bars?
  • Many customers have asked about the wax we use and why. Here is the scoop. We use a food-grade petroleum based wax. We chose this wax because of its superior scent loading ability, melt point and firmness. We looked into vegetable based waxes, and we just couldn't get a quality candle bar.

    The type of wax we use is a non-issue,  We only warm the scent out of the wax - the wax remains in the warmer, thus there is no danger of soot being released into the home.
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  • Do I use a whole candle bar at a time?
    Candle Bars come in eight, break-a-part sections. Choose your favorite candle bar scent, break off two or more sections and place in our warmer. Next turn on your warmer...relax and enjoy. The only thing warming out is the fragrance.
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  • How hot does the wax get when warmed? 
    Scentsy Bars melt to 125 degrees Fahrenheit when used with a Scentsy warmer with the correct bulbs (25 or 20 watt for Premium and Deluxe Scentsy Warmers, and 15-watt for Scentsy Plug-In Warmers) The wax will not burn children or pets.
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  • How do I clean the wax out of the warmer?
    While the wax is warmed and melted pour into a disposable container and wipe the warmer with some paper towels or napkins, or place warmer lid in the freezer for 5-10 minimum and the wax should slide out. Then just pop in your favorite scent.
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  • What wattage of light bulb does the warmer use? 
    Depending on the warmer you select, it will be either a 25, 20 or 15 watt bulb which is provided with your purchase of a warmer.
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  • How long until delivery?
    Please allow up to 10 business days to ship when placing an order.  

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